Our response to COVID-19

It has always been our priority to look after our guest and staff's wellbeing with the utmost care. In today's times we know that there are further precautionary measures that need to be taken both to protect and offer peace of mind. We are closely following the government guidelines and will continue to take necessary action to keep your events safe.

Below you can view and download our guidance on how we are responding and how we can offer a safe environment while hosting your events in the current climate. As and when we can ease restrictions following government guidance we will, if contracting an event at Twickenham, your event coordinator will be able to advise of any changes.

Our commitments

Download PDF

Food & drink

  • Our service team will assist with food service to reduce contact and encourage guests to maintain social distancing
  • Our nutritious catering options are prepared in our hygienic kitchens, with all culinary staff practising enhanced hygiene procedures, wearing masks and maintaining social distancing
  • All cutlery, condiments and confectionery will be individually wrapped where possible
  • We will replace large bottled water with individual bottles of water
  • Access to seating within the stadium bowl for catering breaks will be available, allowing ease of social distancing in the summer months

Cleaning and Hygiene

  • We will introduce hand sanitiser stations at each touch point
  • Wipe stations will be available for guests to wipe down phones, laptops etc.
  • An enhanced cleaning schedule will be implemented throughout the stadium
  • Air handling will be increased considerably within all areas of the venue
  • We are partnered with LSS facilities management, who are committed to providing cleaning services to an exceptional level
  • We are proud of our 5 star food rating and our kitchen will continue to exercise increased levels of hygiene practices

People

  • Our staff will continue to practice social distancing and wearing face coverings for both their safety and the safety of our guests
  • We will encourage guests to practice social distancing through the use of signage
  • While moving around the stadium we ask that guests also continue to wear face coverings
  • NHS test and trace will be in operation
  • Training will be undertaken by all of our staff on social distancing and our increased hygiene measures
  • Appropriate Personal Protective Equipment (PPE) will be provided to all of our staff