Hospitality FAQs

    • Official England hospitality packages can be purchased in confidence in one of two ways:

      - Booking direct from us on the official Twickenham Stadium website here
      - Speak to a specialist team at our principal hospitality partner Keith Prowse here

    • All concert hospitality packages can be purchased direct from us. To see what packages are available please visit here.

    • All non-England hospitality packages can be purchased direct from us. To see available packages please visit here.

    • Your tickets will be posted to you within two weeks of the match.

    • Please contact [email protected] with the booking reference number and full name on the booking.

    • In advance of receiving your tickets, please download the Twickenham Stadium app onto your smartphone and register using the mobile number provided to us on your booking.

      To download the app please visit the App Store for iPhone or Google Play for Android

      Tickets are usually sent 1-2 weeks before the event and you will receive a notification to your phone to alert you once they have been sent.

    • There is no age restriction within hospitality, however, the hospitality areas are focused on an adult environment. Children 15 and under must be accompanied by an adult on gate entry.

      Under 2s do not need a ticket, however, babes in arms need to be in a front carrier. Buggies, prams, and carry seats are not permitted. Guests are also advised that there are no baby-changing facilities in the stadium.

      Please note, some facilities include high tables which may not be suitable for young children. Please make us aware in advance if you or your guests are attending with young children.

    • We request clients dress on the smarter side of casual. Jackets and ties are not obligatory and team shirts are acceptable.

    • As we have seats throughout the Stadium, ticket location is dependent upon a number of factors, including the facility you have booked and how many packages you have bought. We always endeavour to make the walk from your facility to your seats as short as possible. But you can be assured that you'll enjoy among the best seats in the house.

    • Enquires can be made in person at the Security Office located at Gate F on the day of the event. For enquiries after an event, please contact [email protected]..

    • Please email [email protected] with the booking reference number, full name on the booking and details of the dietary requirement. Vegetarian plant based and NGCI options are always available in all facilities.

    • On stadium match days all areas of the stadium effective from once you enter the stadium through any entrance gate are non-smoking. If persons wish to smoke they must leave the stadium ensuring that they take their ticket with them and ensuring that in the external areas where they smoke they do not obstruct entrance gates and turnstiles.

    • Turn right out of the station exit and the ground is approximately a 10 - 15 minute walk from the station and is clearly signposted.

    • Car parking is limited. Car parking is not included with hospitality packages, if you require parking please get in touch with us at [email protected]

      Please note car parking is limited, subject to availability and upon request. Coach and minibus passes can also be purchased at an additional cost, however these MUST be booked in advance.

    • A bag drop facility is available at the stadium and may occur a small fee. Please check our plan your visit guide for further details on where it is located.

    • Yes this is possible to do so, but please bear in mind that there are road closures in place so you may have to walk away from the stadium to pick up this taxi.

    • All those that have booked official hospitality packages for fixtures taking place at Twickenham will be entitled to a full refund in the event that they are cancelled or played behind closed doors. Money to the value paid in GBP will be refunded to the original payment source (and the only currency we deal with is GBP).

      If you have paid by credit card which at the time of refund has expired, we would revert to a BACS payment, which for administrative reasons may prolong the time taken for the refund to be received.

    • Customer refunds for card payments will be processed within five working days and may take up to a further five working days to appear in your account. Refunds made by BACS may take up to two weeks to be processed and can take up to a further three working days to appear in your account.

    • All customers will be given the option to transfer to an alternative match subject to availability, refund the booking, or to hold the value of their booking on account for a full calendar year. You will be asked to choose the most suitable option for you if we have cause to contact you regarding a cancellation.

      If transferring to an alternative match and the value of your existing booking is more than the value of the new booking we will offer you the option to refund the difference or issue you credit for a future match.

      If transferring to an alternative match and you wish to opt for a package or table size of a higher value than your existing booking, we will issue you an invoice for the difference, of which payment will be required to secure the new booking.

    • If the match goes ahead with a crowd but you are unable to attend for any reason, including due to concerns relating to Covid-19, then our usual booking terms and conditions will apply.

    • In the first instance you will need to discuss this directly with the supplier in question. Officially appointed resellers are contractually obliged to offer a choice - either transfer to an alternative option or refund monies in full. If you have any problems in progressing your claim, please share details of the related correspondence with us and we will endeavour to discuss the matter directly on your behalf.

    • You will need to get in touch with the hotel or transport provider that you booked with and request a refund direct. We are unable to reimburse you for any travel or accommodation arrangements.

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