Hospitality FAQs


Where can I purchase hospitality for England games?

Official England hospitality packages can be purchased in confidence in one of two ways:

- Booking direct from us on the official Twickenham Stadium website here
- Speak to a specialist team at our principal hospitality partner Keith Prowse here

Where can I purchase hospitality for an upcoming concert?

All concert hospitality packages can be purchased direct from us. To see what packages are available please visit here.

Where can I purchase hospitality for a non-England game?

All non-England hospitality packages can be purchased direct from us. To see available packages please visit here.

I’ve booked hospitality packages online, when will I receive my tickets?

Hospitality tickets will be sent out by post approx. three weeks prior to the event.

It’s within two weeks of the event and I haven’t received my hospitality tickets, what do I do?

Please contact [email protected] with the booking reference number and full name on the booking.

I live overseas, will you post my hospitality tickets to me?

If living overseas, we will not post your tickets to you, instead these can be collected from the ticket office on the day. Please head to Window 1 at the ticket office for the designated hospitality collection point.


What is the dress code?

We request clients dress on the smarter side of casual. Jackets and ties are not obligatory and team shirts are acceptable.

How close are my seats?

As we have seats throughout the Stadium, ticket location is dependent upon a number of factors, including the facility you have booked and how many packages you have bought. We always endeavour to make the walk from your facility to your seats as short as possible. But you can be assured that you'll enjoy among the best seats in the house.

Who do I contact for lost property?

Enquires can be made in person at the Security Office located at Gate F. This will be open until 9pm on the day of the event. For enquiries after an event, please contact [email protected].

I/my guest has a dietary requirement, do I need to tell someone prior to attending?

Yes, please email [email protected] with the booking reference number, full name on the booking and details of the dietary requirement

We are celebrating a special occasion, is there anything special that you can provide?

Yes, you can purchase a birthday cake from us or we can put a candle in the dessert. Please contact [email protected] to arrange.

Is smoking permitted in the stadium?

On stadium match days all areas of the stadium effective from once you enter the stadium through any entrance gate are non-smoking. If persons wish to smoke they must leave the stadium ensuring that they take their ticket with them and ensuring that in the external areas where they smoke they do not obstruct entrance gates and turnstiles.


How far is the stadium from Twickenham station?

Turn right out of the station exit and the ground is approximately a 10 - 15 minute walk from the station and is clearly signposted.

Where can I park on arrival at the stadium?

Car parking is limited. Car parking is not included with hospitality packages, if you require parking please get in touch with us at [email protected]

Please note car parking is limited, subject to availability and upon request. Coach and minibus passes can also be purchased at an additional cost, however these MUST be booked in advance.

Is there anywhere I can store my luggage?

Unfortunately we do not have luggage storage facilities within the stadium.

Can I book a taxi to pick me up from the stadium after the match?

Yes this is possible to do so, but please bear in mind that there are road closures in place so you may have to walk away from the stadium to pick up this taxi.