It has always been our priority to look after our guest and staff's wellbeing with the utmost care, while offering an unparalleled hospitality experience.

You can view our guidance on the ways we will be ensuring a safe hospitality environment while in our care.

Cleaning and hygiene

Cleaning and hygiene has never been so important in order to keep you and your loved ones safe. We are partnered with LSS facilities management, who are committed to providing cleaning services to an exceptional level. We have increased our cleaning regime to ensure that all contact points are regularly sanitised and all toilets will have a dedicated attendant to ensure they are kept as hygienic as possible at all times. Additionally, you will always have access to sanitising stations as you move around the building. We have also enhanced the cleaning regimes in our kitchens, which will operate under even stricter hygiene guidelines. Twickenham is proud to have maintained a 5 star food hygiene rating for the last 3 years. Click here to see the Scores on the Doors

Food and drink

We understand that food and drink plays a huge part in your experience with us and we are committed to continuing to operate our kitchens to the highest hygiene levels. You can be assured that the quality of our menus and service will remain at the high levels you may have experienced in the past. In partnership with Levy UK, we source our produce from the UK where possible using accredited suppliers and producers.

We won’t compromise on your experience

We are committed to providing the same level of outstanding service, experience and enjoyment that we always have done. Our environmental impact continues to be of utmost importance, we will not compromise on our commitment to the environment.

Above all, the wellbeing of you and your guests is our number one priority which is why we give you our commitment that while in our hands, you can enjoy yourself in a relaxed and secure setting.

Good To Go

Twickenham Stadium are proud to offer assurance to customers that we are 'Good To Go', as accredited by Visit England.

"We're Good To Go" is the official UK mark to signal that a tourism and hospitality business can demonstrate they are following the government and industry COVID-19 guidelines and have the required processes in place to maintain cleanliness and aid social distancing.